VOIP Phones and Systems Prices New Zealand 2025 Reviews

Considerations for Choosing VoIP Phone Systems in New Zealand in 2025

Voice over Internet Protocol (VoIP) technology enables voice calls over the internet rather than traditional phone lines. For businesses across New Zealand, it may offer potential cost savings, scalability, flexibility, and integration with business applications.

Key aspects of modern VoIP systems include:

• Potentially lower communication costs compared to landlines.
• Integration options with CRM and practice management tools.
• Support for use across multiple devices including mobile.
• Features such as call routing, voicemail-to-email, and SMS/MMS support.
• AI-related capabilities such as call transcription.
• Scalability tailored to business size.
• Security features designed to comply with data privacy regulations.

Overview of VoIP Phone Systems in New Zealand for 2025

VXT: Designed for Law Firms with Legal-Specific Integrations

VXT offers a VoIP phone system designed for law firms in New Zealand. It provides integration with multiple legal practice management platforms including Clio, Actionstep, LEAP, and Smokeball.

Features:

• Unlimited domestic calling within New Zealand.
• AI-powered call transcription and summary.
• Custom call routing and call analytics.
• Syncing of calls and notes into legal software for time tracking purposes.
• Security features focused on confidentiality.
• Single pricing plan with monthly or annual billing options.

Pricing:
Pricing is tailored to firm size and needs and includes all features in one plan.

Additional Information:
VXT facilitates automated time tracking and integration with legal workflows to support administrative tasks. Users should consult with VXT directly for detailed pricing and suitability regarding their specific practice requirements.

JustCall: Suitable for Small to Medium Businesses

JustCall provides a cloud-based VoIP system aimed at New Zealand’s small to medium-sized businesses offering local presence and integration features.

Features:

• Local and toll-free New Zealand phone numbers.
• Integrations with CRMs including Salesforce and HubSpot.
• Multiple communication channels including SMS, MMS, WhatsApp, and social media messaging.
• AI-driven call handling features such as transcription and routing.
• Automated workflows for call management.
• 24/7 customer support, mobile and desktop app availability.
• Scalable plans for various business sizes.

Pricing:

• Team Plan: NZD 29/user/month (minimum 2 users)
• Pro Plan: NZD 49/user/month (includes bulk SMS, call monitoring, power dialers)
• Pro Plus Plan: NZD 89/user/month (adds advanced AI tools)
• Business Plan: Custom pricing for 10+ users with enterprise compliance and dedicated support.

Additional Information:
JustCall is designed to support CRM integration and multi-channel communication. Pricing and features should be reviewed directly with the provider to ensure alignment with business needs.

Nextiva: For Firms Seeking Broad CRM Integration and Reliability

Nextiva targets businesses looking for general-purpose VoIP systems with CRM support including Salesforce, HubSpot, and Zoho.

Features:

• Text messaging and voicemail transcription.
• Caller ID and call monitoring.
• Web and mobile applications.
• Scalable plans for small businesses to enterprises.
• 24/7 customer support.

Pricing:
Plans start near USD 25/month (approximately NZD 38) per user with tiers adding more features.

Additional Information:
Nextiva offers reliability and reporting tools. Users should evaluate contract terms, including auto-renew clauses, and consider support availability according to their requirements.

Microsoft Teams with Business Voice: Integration Within Microsoft Ecosystem

Microsoft Teams with Business Voice offers unified communication integrated with Microsoft 365.

Features:

• Integration with Microsoft 365 tools.
• VoIP calling combined with chat, meetings, and collaboration.
• Basic CRM integrations such as Salesforce.
• Business Voice add-on pricing at USD 20/user/month plus Microsoft 365 subscription.

Pricing:

• Microsoft 365 plans start at approximately USD 12.50/user/month (annual billing).
• Business Voice add-on is an additional USD 20/user/month.

Additional Information:
This solution is suitable for organizations heavily using Microsoft tools, with basic VoIP needs. It is not specifically designed for legal practice management integrations.

Factors to Consider When Selecting a VoIP Phone System in 2025

Organizations should evaluate the following factors:

• Consistency in call quality and system uptime.
• Security features such as encryption complying with privacy standards.
• Integration compatibility with existing CRM, practice management, or other business applications.
• Support for multiple devices including desktops, mobiles, and desk phones.
• Scalability options matching business growth and size.
• Availability of advanced features such as transcription and SMS support.
• Accessibility and responsiveness of customer support.
• Availability of local New Zealand numbers.

Pricing Information for VoIP Systems in New Zealand

• Basic plans for small teams generally start around NZD 20–30 per user per month.
• Mid-tier plans offering additional automation and analytics may range from NZD 40–50 per user per month.
• Customized or enterprise plans with compliance features are typically priced based on firm size and needs.
• Additional costs for hardware (e.g., IP phones, headsets) and setup may apply depending on the provider.

Recommendations for Transitioning to a New VoIP System

• Review current contracts for termination terms.
• Identify current system limitations to address with a new provider.
• Confirm the portability of New Zealand numbers and compliance with data privacy regulations.
• Assess the provider’s coverage and customer support reputation.
• Prepare staff training to facilitate system adoption.
• Test software integrations before full deployment.
• Develop a contingency plan to minimize service disruptions during migration.

Summary

In 2025, VoIP phone system selection in New Zealand depends on business needs:

• Law firms may consider VXT for legal-specific integrations.
• Small to medium businesses might explore JustCall for affordability, AI features, and local number support.
• Businesses seeking broad CRM support could evaluate Nextiva.
• Firms integrated within the Microsoft environment may consider Microsoft Teams with Business Voice.

Pricing for these systems generally ranges from NZD 20 to 50 per user per month, increasing with feature complexity and scale. It is advisable to conduct demos or trials and review provider details to match system capabilities with organizational workflows and communication objectives.

Sources

• VXT - VoIP Phone System for Law Firms 2024
• JustCall - Business Phone System in New Zealand
• Nextiva - Business VoIP Software Information

Disclaimer: All content, including text, graphics, images and information, contained on or available through this web site is for general information purposes only. The information and materials contained in these pages and the terms, conditions and descriptions that appear, are subject to change without notice.